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Frequently Asked Questions

 

When will I receive my account credentials?
What if I forget my password?
How long will my systems be live in Insight for?
What system(s) will I have access to?
When will my systems show up under my account?
How do I access my systems?
Why does the status show as “None” for certain groups or systems?
What if my system has a fault?
I’m confused by all of the information displayed for each system. What key parameters should I pay attention to?
Why does one system show considerably less energy in than another at the same location?
Why does my system only show Commissioning Data?
I have re-arranged or deleted my dashboard for a system, how do I get it back?

 

LEARN MORE: Click here to view the Solar FAQs and read about our EverGen lighting systems

 

Q: When will I receive my account credentials?

A: After filling out the account request form with the password supplied to you in the order confirmation, you should receive your login credentials within 1-2 business days.

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Q: What if I forget my password?

A: Enter your username or email address and click on the Forget Password link on the login page – https://solarlightinginsight.com/.

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Q: How long will my systems be live in Insight for?

A: Each system will automatically be subscribed or live for 12 months from around the date the units shipped (when they were added into our system); or for the length of term you have signed up for as an extended service.

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Q: What system(s) will I have access to?

A: You will be able to have access to the specific systems that shipped on your associated order. If you have multiple orders that we are aware then you should see those as well. If you feel like you should have access to other systems please contact us at sales@solarlighting.com.

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Q: When will my systems show up under my account?

A: The systems will be loaded into the database around the time the systems have shipped.

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Q: How do I access my systems?

A: Use the steps below.

  • Click on Devices on the left tool bar
  • Click on the applicable order, if you have more than one
  • Click on the subgroup
  • Click on each individual system as required

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Q: Why does the status show as “None” for certain groups or systems?

A: These systems have not yet been commissioned and will reflect this with no data populated when you click on those individual systems.

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Q: What if my system has a fault?

A: The status should reflect this:

  • Minor: this is used to indicate a minor issue and indicates to that this device should be given some sort of attention, but it doesn’t require immediate action.
    -This is generally a fault that has been cleared by the system, such as a self-reboot.
  • Warning: this is used indicate a status change or fault alarm.
    -Further investigation required based on reporting in Insight.
  • Critical: this is used to indicate the system needs immediate attention.
    -Further investigation required based on reporting in Insight and visit to site may be required.

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Q: I’m confused by all of the information displayed for each system. What key parameters should I pay attention to?

A: Here are a few of the most important parameters.

  • Average Energy out = amount of energy expended by the batteries running the fixture, in watt-hours (Wh).
  • Average Energy = amount of energy gained by the solar panels charging the batteries during the day, in watt-hours (Wh).
  • Battery Voltage Minimum = this is the lowest value the batteries hit during the night.
  • Most Recent Data Update Server Timestamp = date of last transmission or date of last update.
  • Most Recent Faulty Update = reflects any faults listed.
  • Curfew Enabled = reflects whether the curfew feature is on or off.
  • Reporting Interval = number of hours between each system report.
    1. Systems activated less than a year ago will report daily.
    2. Systems activated more than a year ago will report weekly.

Data for systems that report weekly is averaged over that week.

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Q: Why does one system show considerably less energy in than another at the same location?

A: This could be due to one or more of the following:

  1. Localized shading (trees, buildings, etc.).
  2. Different profile than other systems (run time and fixture wattage).
  3. System is running a curfew and is running less hours than other systems.

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Q: Why does my system only show Commissioning Data?

A: This means your system was just commissioned on that day and hasn’t sent a transition message yet. This is done each morning to reflect new data from the previous day.

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Q: I have re-arranged or deleted my dashboard for a system, how do I get it back?

A: You can use the steps below.

  • Click on the cog icon on the right side of the screen
  • Click on Reset Dashboard

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